RESERVATION AND CANCELLATION POLICIES
PAYMENT POLICIES
- Group reservations will require a 20% deposit 90 days prior to travel dates.
- Total group reservation payment must be made 30 days prior to traveling to Kapawi Ecolodge.
- For individuals, couples, and small groups of less than 4 people, no deposit is required and full payment is requested 30 days prior to the trip dates.
CANCELLATION POLICIES
For individuals, couples, and small families of up to 4 travelers
If a cancellation occurs 30+ days before the trip date, no cancellation fees will apply. Any payment will be refunded, minus any bank or service fees.
If the cancellation occurs 29 - 15 days before the departure date, 20% of the cost of the program will be charged. Visitors will also have the option of rescheduling the trip for up to 1 year from the planned trip dates without any cancellation fee, unless the cancellation is due to a force majeure event.
If the cancellation occurs between 14 and 8 days before the departure date, 40% of the cost of the program will be charged. Visitors will have the option of rescheduling the trip for up to 1 year from the planned departure date without any cancellation fee, unless the cancellation is due to a force majeure event.
If the cancellation occurs between 7 and 1 day before the departure date, visitors will have the option of rescheduling the trip up to 1 year from the planned departure date. No refund of payment will be given unless the cancellation is due to a force majeure event.
For organized groups of 5 or more travelers
If the cancellation occurs after confirming the reservation (with a 20% deposit), and less than 90 days before the travel dates, there is a 20% cancellation fee, excluding any bank or transactional service fees.
If the group cancellation occurs less than 60 days before the departure date, 40% of the cost of the program will be charged. The group will also have the option of rescheduling the trip for up to 1 year from the planned trip dates without any cancellation fee, unless the cancellation is due to a force majeure event.
If the cancellation occurs between 30 and 1 day before the departure date, the group will have the option of rescheduling the trip up to 1 year from the planned departure date. No refund of payment will be given unless the cancellation is due to a force majeure event.
GRATUITIES AND OTHER CONSIDERATIONS
- Tour leaders pay 50% of the program price. Full flight fare of USD 290 (Shell-Kapawi, and Kapawi-Shell) applies to all travelers and tour leaders.
- Children under 12 get a 30% discount.
- Extra bed gets a 30% discount.
- Single supplement has an additional 50% charge.
- All visitors are expected to sign a WAIVER OF LIABILITY before traveling to Kapawi Ecolodge.
* Important Kapawi flight considerations when planning your travel itinerary to Kapawi Ecolodge and Ecuador
Weather can be a factor when flying deep into the Amazon Rainforest. On very few occasions, weather can cause flight delays when traveling to Kapawi from Shell, or from Kapawi to Shell. Fortunately, we rely on information provided by weather satellites and tracking systems, and over time we have developed a very good weather monitoring system. However, due to the nature of our private chartered flights to Kapawi and back, we suggest avoiding any immediate travel plans the day after the Kapawi experience. We suggest leaving a free day after Kapawi, especially if you have planned an international flight, or a flight to the Galapagos Islands right after visiting us. Feel free to contact us for more information and details.
KAPAWI ECOLODGE
Main Office: Avenida Pampite, Edificio OffiCenter #300
Cumbaya - Quito
info@kapawi.com / sales@kapawi.com
www.kapawi.com
Shell Office: Avenida Jaime Roldos Aguilera s/n y Avenida de las Cooperativas
Shell-Pastaza
Quito Cel. + 593 98 058 9333
Shell Office + 593 96 343 3112
Ecolodge Cel. + 593 98 025 4432
Ecuador
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